About:
Click the play button to watch the video. Use the slider to move the video forward or back.
Captions:
Customer: G'day. Can I have a schooner of new?
Bar attendent: Sir you appear to have had enough tonight.
Customer: Oh go on, just give me a drink, I'm okay.
Bar attendent: John, can you come over here for a minute?
Manager: Everything okay here?
Customer: Yeh I'm just trying to get a drink and this girl won't serve me!
Manager: My name is John Simpson, and I'm the manager here. What's your name?
Customer: Bill
Manager: Bill can I just get you over here for a moment to have a chat?
Bill you seem affected by alcohol, and by law we can't serve you.
So I'm going to have to ask you to leave the premises.
Customer: Oh come on!
Manager: Sorry, Bill, come back tommorrow night
and you'll be more than welcome. Follow me through?
Notes:
A patron who appears to be approaching intoxication approaches the bar for service. Watch how a member of staff deals with this situation, both avoiding conflict and maintaining patron dignity.