About:
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Captions:
Customer: Hi there. Could I please get four middies of VB
and two shots of tequila please?
Bar attendent: Sorry sir, it's after midnight.
Our house policy is that I can only sell you up to four drinks at any one time,
and I am not permitted to sell you shots.
I can get you the four middies, but that's all.
Customer: Yeh, that'll be good, thank you.
Notes:
See how a house policy is implemented in a service situation.