RSA strategies: Solution
Question 1
You would refuse service to a customer if they:
Solution:
- have had four drinks in an hour
- displayed signs of intoxication
- have shouted drinks to everyone
- only drank spirits neat
Answer:
- displayed signs of intoxication
Question 2
According to the Liquor Act in NSW, three acceptable proof-of-age documents are:
Solution:
- current driver licence, mobile phone account and proof-of-age card
- current passport, current driver licence and NSW RTA Photo Card
- NSW RTA Photo Card, library card and current driver licence
Answer:
- current passport, current driver licence and NSW RTA Photo Card
Question 3
A NSW RTA Photo Card is valid for:
Solution:
- 5 years
- 15 years
- 10 years
- 1 year
Answer:
- 5 years
Question 4
A person is considered to be intoxicated if they have consumed alcohol and their speech, balance, coordination or behaviour is noticeably affected.
Solution:
- True
- False
Answer:
- True
Question 5
Strategies to prevent intoxication can include:
Solution:
- employing responsible service of alcohol (RSA) marshals to monitor patrons and consumption levels and alert other staff when necessary
- incorporating RSA-style messages in venue advertising and promotions to reinforce to patrons that intoxication and associated behaviour is not tolerated
- ensuring any liquor promotions comply with the NSW liquor laws, and in particular, liquor promotion guidelines
- all of the above
Answer:
- all of the above
Question 6
Techniques to use when refusing service could include:
Solution:
- be demanding in your approach to them
- approach the person in a friendly and respectful manner
- talk to them in front of their friends and family
- make an example of them in front of other patrons
Answer:
- approach the person in a friendly and respectful manner
Question 7
A Medicare Card can be provided as a form of secondary identification.
Solution:
- True
- False
Answer:
- True
Question 8
A 'secondary party sale' occurs when:
Solution:
- a minor buys alcohol at a restaurant
- an adult purchases liquor and supplies it to a minor
- liquor is ordered off the internet by a minor
- minors purchase liquor from a bottle shop
Answer:
- an adult purchases liquor and supplies it to a minor
Question 9
Practical methods that prevent intoxication may include:
Solution:
- only serving one alcoholic beverage per person per hour
- limiting the variety of alcohol available
- providing food and alternative drinks such as free water
- ensuring people have coffee before they go home
Answer:
- providing food and alternative drinks such as free water
Question 10
Once refused service patrons must:
Solution:
- only drink soft drink
- sit in a quiet room
- leave the premises immediately
- purchase some food
Answer:
- leave the premises immediately
Question 11
It is illegal for any person in New South Wales to sell or supply liquor to a person under 18 on licensed premises.
Solution:
- True
- False
Answer:
- True
Question 12
Adding alcohol or another drug to a person's drink is known as:
Solution:
- drink fixing
- a shot
- drink chaser
- drink spiking
Answer:
- drink spiking
Question 13
A framework for patrons and staff to understand the responsible serving principles adopted by venue management is called:
Solution:
- rule framework
- operational policy
- policy framework
- house policy
Answer:
- house policy
Question 14
Promoting safe transport options to patrons is part of a good house policy.
Solution:
- True
- False
Answer:
- True
Question 15
Which of the following can be regarded as a good form of conflict avoidance when you are refusing service?
Solution:
- speak to the patron with dignity and without confrontation away from their friends
- introduce yourself to the person and tell them your name and your role, and ask their name
- patronise the patron with an authoritarian attitude
Answer:
- speak to the patron with dignity and without confrontation away from their friends
- introduce yourself to the person and tell them your name and your role, and ask their name
Question 16
A Liquor Accord is voluntary in NSW.
Solution:
- True
- False
Answer:
- True
Question 17
Which one of the following statements is NOT a myth associated with sobering up?
Solution:
- fresh air and exercise will sober you up
- coffee will sober you up
- a cold shower will sober you up
- time will sober you up
Answer:
- time will sober you up