RSA strategies: Solution

Question 1

You would refuse service to a customer if they:

Solution:

  1. have had four drinks in an hour
  2. displayed signs of intoxication
  3. have shouted drinks to everyone
  4. only drank spirits neat

Answer:

  1. displayed signs of intoxication

Question 2

According to the Liquor Act in NSW, three acceptable proof-of-age documents are:

Solution:

  1. current driver licence, mobile phone account and proof-of-age card
  2. current passport, current driver licence and NSW RTA Photo Card
  3. NSW RTA Photo Card, library card and current driver licence

Answer:

  1. current passport, current driver licence and NSW RTA Photo Card

Question 3

A NSW RTA Photo Card is valid for:

Solution:

  1. 5 years
  2. 15 years
  3. 10 years
  4. 1 year

Answer:

  1. 5 years

Question 4

A person is considered to be intoxicated if they have consumed alcohol and their speech, balance, coordination or behaviour is noticeably affected.

Solution:

  1. True
  2. False

Answer:

  1. True

Question 5

Strategies to prevent intoxication can include:

Solution:

  1. employing responsible service of alcohol (RSA) marshals to monitor patrons and consumption levels and alert other staff when necessary
  2. incorporating RSA-style messages in venue advertising and promotions to reinforce to patrons that intoxication and associated behaviour is not tolerated
  3. ensuring any liquor promotions comply with the NSW liquor laws, and in particular, liquor promotion guidelines
  4. all of the above

Answer:

  1. all of the above

Question 6

Techniques to use when refusing service could include:

Solution:

  1. be demanding in your approach to them
  2. approach the person in a friendly and respectful manner
  3. talk to them in front of their friends and family
  4. make an example of them in front of other patrons

Answer:

  1. approach the person in a friendly and respectful manner

Question 7

A Medicare Card can be provided as a form of secondary identification.

Solution:

  1. True
  2. False

Answer:

  1. True

Question 8

A 'secondary party sale' occurs when:

Solution:

  1. a minor buys alcohol at a restaurant
  2. an adult purchases liquor and supplies it to a minor
  3. liquor is ordered off the internet by a minor
  4. minors purchase liquor from a bottle shop

Answer:

  1. an adult purchases liquor and supplies it to a minor

Question 9

Practical methods that prevent intoxication may include:

Solution:

  1. only serving one alcoholic beverage per person per hour
  2. limiting the variety of alcohol available
  3. providing food and alternative drinks such as free water
  4. ensuring people have coffee before they go home

Answer:

  1. providing food and alternative drinks such as free water

Question 10

Once refused service patrons must:

Solution:

  1. only drink soft drink
  2. sit in a quiet room
  3. leave the premises immediately
  4. purchase some food

Answer:

  1. leave the premises immediately

Question 11

It is illegal for any person in New South Wales to sell or supply liquor to a person under 18 on licensed premises.

Solution:

  1. True
  2. False

Answer:

  1. True

Question 12

Adding alcohol or another drug to a person's drink is known as:

Solution:

  1. drink fixing
  2. a shot
  3. drink chaser
  4. drink spiking

Answer:

  1. drink spiking

Question 13

A framework for patrons and staff to understand the responsible serving principles adopted by venue management is called:

Solution:

  1. rule framework
  2. operational policy
  3. policy framework
  4. house policy

Answer:

  1. house policy

Question 14

Promoting safe transport options to patrons is part of a good house policy.

Solution:

  1. True
  2. False

Answer:

  1. True

Question 15

Which of the following can be regarded as a good form of conflict avoidance when you are refusing service?

Solution:

  1. speak to the patron with dignity and without confrontation away from their friends
  2. introduce yourself to the person and tell them your name and your role, and ask their name
  3. patronise the patron with an authoritarian attitude

Answer:

  1. speak to the patron with dignity and without confrontation away from their friends
  2. introduce yourself to the person and tell them your name and your role, and ask their name

Question 16

A Liquor Accord is voluntary in NSW.

Solution:

  1. True
  2. False

Answer:

  1. True

Question 17

Which one of the following statements is NOT a myth associated with sobering up?

Solution:

  1. fresh air and exercise will sober you up
  2. coffee will sober you up
  3. a cold shower will sober you up
  4. time will sober you up

Answer:

  1. time will sober you up